Terms of service
Here's your Terms of Service updated. The main fix is consistency: your legal entity (WOLFOAKCONSULTING LTD) now appears properly, the brand name is tied to it, the product name uses GripBlock™, and the Refund Policy link reference is aligned with the Returns Policy you just finalised. I also tightened a couple of clauses that slightly overreached against the consumer rights you're now (correctly) honouring elsewhere, so the documents don't contradict each other.
I've kept your section numbering and structure intact.
Terms of Service
OVERVIEW
Welcome to Block & Hold. The terms "we", "us" and "our" refer to WOLFOAKCONSULTING LTD (company number 17280382, registered in England & Wales), trading as Block & Hold. We operate this store and website, including all related content, features, tools, products and services (the "Services"). Block & Hold is powered by Shopify.
These Terms of Service, together with any policies referenced here ("Terms"), describe your rights and responsibilities when you use the Services. Please read them carefully, as they include important information on warranty disclaimers and limitations of liability. By visiting or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use the Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least 18 years old, or that you are the age of majority in your country of residence and have consented to any minor in your care using the Services on devices you control. You may be asked to provide information such as your email, billing, payment and shipping details, and you warrant that all such information is correct, current and complete. You are responsible for keeping your account credentials secure and for all activity under your account. You may not transfer, sell or assign your account to anyone else.
SECTION 2 – OUR PRODUCTS
We make every effort to represent our products accurately. However, colours and product appearance may differ from how they appear on your screen depending on your device and settings. We do not warrant that the appearance of any product will exactly match how it is shown online. All product descriptions are subject to change at any time at our sole discretion. We reserve the right to discontinue any product, and to limit quantities available to any person, region or jurisdiction, at any time. This section does not affect your statutory rights (see Section 22).
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order for any reason at our discretion. Your order is not accepted until we confirm acceptance, and we must receive and process payment before acceptance. Please review your order carefully before submitting, as we may be unable to accommodate changes or cancellations once an order is accepted, subject to your statutory cancellation rights. Returns and refunds are governed by our Returns Policy [LINK].
SECTION 4 – PRICES AND BILLING
Prices, discounts and promotions may change without notice. The price charged is the price in effect when the order is placed, as set out in your order confirmation. Unless stated otherwise, prices exclude taxes, shipping, handling, customs and import charges, which may be payable by you depending on your destination (see our Shipping Policy). Promotions may be governed by separate terms, which prevail in the event of conflict. You agree to provide current, complete and accurate payment information, and you warrant that you are authorised to use the payment method provided and will pay all charges incurred at the posted prices.
SECTION 5 – SHIPPING AND DELIVERY
All delivery times are estimates only and are not guaranteed. We are not liable for delays caused by carriers, customs processing, or events outside our control. Once products are handed to the carrier, risk of loss passes to you, subject to your statutory rights (see Section 22).
SECTION 6 – PRODUCT USE, SAFETY & ASSUMPTION OF RISK
Our products, including the GripBlock™, are training, grip and climbing related equipment intended for use by healthy individuals. Physical training carries an inherent risk of injury. By purchasing and using our products, you acknowledge and accept these risks and agree to use the products responsibly, in accordance with any instructions provided, and within your own physical ability. We are not responsible for injury, loss or damage arising from misuse, improper installation, overuse, or use of our products beyond their intended purpose. If you have any medical condition or doubt about your fitness to train, consult a qualified professional before use. Nothing in this section excludes liability for death or personal injury caused by our negligence, or for fraud.
SECTION 7 – INTELLECTUAL PROPERTY
The Services, including all trademarks, brands, text, images, graphics, video, audio, and the design, selection and arrangement thereof, are owned by WOLFOAKCONSULTING LTD, its affiliates or licensors, and are protected by intellectual property laws. These Terms permit you to use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store or transmit any material from the Services without our prior written consent. The Block & Hold and GripBlock™ names, logos and product names are our trademarks and may not be used without permission. All other trademarks are the property of their respective owners. All rights not expressly granted are reserved.
SECTION 8 – THIRD-PARTY LINKS
The Services may contain links to third party websites or functionality that we do not control or monitor. We are not responsible for the content, accuracy or practices of any third-party site, and accessing them is at your own risk. Please review the relevant third party's terms and policies before transacting with them. Any complaints about third-party products or services should be directed to that third party.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Block & Hold is powered by Shopify. Any sales and purchases you make are made directly with WOLFOAKCONSULTING LTD, trading as Block & Hold. You acknowledge that Shopify is not responsible for any aspect of any sale between you and us, including any injury, damage or loss resulting from products purchased. You release Shopify and its affiliates from all claims, damages and liabilities arising from your transactions with us.
SECTION 10 – PRIVACY
All personal information we collect through the Services is subject to our Privacy Policy, and certain information may be subject to Shopify's Privacy Policy. Because the Services are hosted by Shopify, information you submit may be transmitted to and shared with Shopify and third parties that may be located outside your country of residence, in order to provide the Services to you. By using the Services, you acknowledge that you have read these policies.
SECTION 11 – REVIEWS & FEEDBACK
If you submit any ideas, suggestions, reviews, feedback or other content ("Feedback"), you grant us a perpetual, worldwide, royalty free, sublicensable licence to use, reproduce, modify, publish, distribute and display it in any medium for any purpose, including commercial use and promotion. You warrant that you own or have all necessary rights to the Feedback, that it does not infringe any third-party rights, and that it is not unlawful, abusive, defamatory or obscene. We have no obligation to keep Feedback confidential, pay for it, or respond to it, and may remove any Feedback at our discretion.
SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS
The Services may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times or availability. We reserve the right to correct any such errors, and to change or update information or cancel orders if any information is inaccurate, at any time without prior notice, including after you have submitted your order. Where we cancel an order you have already paid for due to such an error, we will refund the amount you paid for that order.
SECTION 13 – PROHIBITED USES
You may use the Services for lawful purposes only. You may not use them: for any unlawful or malicious purpose; to violate any laws or regulations; to infringe our or others' intellectual property; to harass, abuse, defame or harm any person; to transmit false or misleading information; to send spam or unsolicited promotional material; to impersonate any person or entity; to upload viruses or malicious code; to copy, resell or exploit any part of the Services; to collect others' personal information; to scrape or crawl the site; or to interfere with or circumvent its security features. We may suspend or terminate your access at any time, without notice, if we determine you have breached these Terms.
SECTION 14 – TERMINATION
We may terminate this agreement or your access to the Services at our discretion at any time without notice, and you will remain liable for all amounts due up to the date of termination. Sections that by their nature should survive termination, including Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability and Governing Law, will continue to apply.
SECTION 15 – DISCLAIMER OF WARRANTIES
The information on the Services is provided for general information only, and any reliance you place on it is at your own risk. Except as expressly stated by us, and subject to your statutory rights, the Services and all products are provided "as is" and "as available" without warranties or conditions of any kind, express or implied, including implied warranties of merchantable quality, fitness for a particular purpose, durability, title and non-infringement. We do not guarantee that your use of the Services will be uninterrupted, secure or error free. Nothing in this section affects your statutory rights (see Section 22).
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, WOLFOAKCONSULTING LTD and its partners, directors, officers, employees, affiliates, agents and suppliers shall not be liable for any indirect, incidental, special, punitive or consequential loss, including lost profits, lost revenue, lost data or replacement costs, arising from your use of the Services or any product. Where liability cannot lawfully be excluded, our total liability shall not exceed the amount you paid for the product giving rise to the claim. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded under applicable law.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless WOLFOAKCONSULTING LTD, Shopify and our affiliates, officers, directors, employees, agents and suppliers from any losses, damages, liabilities or claims, including reasonable legal fees, arising from (1) your breach of these Terms, (2) your violation of any law or third-party right, or (3) your access to or use of the Services. This does not apply to liability arising from our own negligence or breach.
SECTION 18 – SEVERABILITY
If any provision of these Terms is found unlawful, void or unenforceable, that provision shall be enforceable to the fullest extent permitted, and the remaining provisions shall remain in full force and effect.
SECTION 19 – WAIVER; ENTIRE AGREEMENT
Our failure to enforce any right or provision shall not be a waiver of it. These Terms and any policies posted by us constitute the entire agreement between you and us regarding the Services, superseding any prior agreements.
SECTION 20 – ASSIGNMENT
You may not transfer or assign these Terms or your rights under them without our prior written consent. We may transfer or assign these Terms and our rights and obligations without consent or notice to you, provided this does not reduce your rights under these Terms.
SECTION 21 – GOVERNING LAW
These Terms are governed by and construed in accordance with the laws of England and Wales. You and we submit to the exclusive jurisdiction of the courts of England and Wales, except that if you are a consumer resident elsewhere, you retain the benefit of any mantatory consumer protections and jurisdiction rights of your country of residence.
SECTION 22 – YOUR STATUTORY RIGHTS
Nothing in these Terms affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 where they apply to you, and equivalent consumer protections in other countries we ship to (including the Australian Consumer Law). These rights exist alongside, and are not replaced by, these Terms.
SECTION 23 – CHANGES TO TERMS
You can review the most current version of these Terms on this page at any time. We reserve the right to update or replace any part of these Terms by posting changes to our website. Your continued use of the Services after changes are posted constitutes acceptance of those changes.
SECTION 24 – CONTACT
Questions about these Terms should be sent to contact@blockandhold.com.
WOLFOAKCONSULTING LTD, trading as Block & Hold
contact@blockandhold.com